A 24-year-old woman has accused a massage parlour in Bugis of evading responsibility after suffering painful burns and peeling skin following a TCM treatment conducted there.
According to Shin Min Daily News, the victim surnamed He, had visited an unnamed foot massage parlour located along Jalan Sultan around 3 pm on May 10th.
The customer, He, decided to undergo a moxibustion treatment, a TCM therapy that involves the burning of herbs on or near the skin, as suggested by the therapist.
The herbs are placed into two metal containers attached to a flexible stand in the treatment room. These containers are placed above the customer lying down on the treatment bed.
He stated that the flexible stand unexpectedly collapsed after the therapist left the room to retrieve an item on the day of the incident.
As a result, the hot metal container fell onto her exposed skin, and the ash inside spewed all over her body, causing sevre burns on her back and legs.
“I jumped up immediately,” she said. “I’ve never experienced this much pain before, it nearly killed me.”
They conveyed one person to Singapore General Hospital for treatment that day, confirmed by the Singapore Civil Defence Force.
Both parties have been unable to agree on compensation following the incident.
Manager Denies Staff Negligence
The incident was not due to the negligence of her staff, the manager of the foot massage parlour, surnamed Zhu claimed.
Zhu, aged 48, told the Chinese Evening Daily that the customer was alone in the treatment room when the incident happened.
She added, “We have always been paying attention to safety measures and have never encountered such an incident. The stand is a reinforced version purchased last year, it is not possible for it to come loose.”
Zhu claimed that the customer repeatedly kicked the blanket during the treatment and might have accidentally bumped into the stand.
The manager highlighted that He had asked for a $50,000 compensation, an amount she could not accept.
“She said it was compensation for mental distress, but it was not our fault, how could she ask for such a large sum?”
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Victim Demands Justice And Compensation Amid TCM Treatment
The victim questioned, “I have no reason to hurt myself. How could it be that I suffered such serious injuries and scars all over my body just to frame her?”
She has had to make frequent visits to the hospital for treatment, accumulating bills exceeding $1,000. The woman also mentioned experiencing difficulty falling asleep due to her peeling skin.
However, she is seeking compensation totaling over $2,000 for her medical expenses, lost wages, and the cost of treatments to address her scars.
“I just want the compensation I deserve. If the massage parlour refuses to take responsibility, I will take legal action and seek justice.”
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