Malaysia Airlines has cancelled their 19 flights between Sabah and Sarawak and the Kuala Lumpur International Airport on Thursday, April 18th, due to the volcanic eruption at Mount Ruang in Indonesia Malaysia Airlines has given their statement, saying that their 11 flights were to and from Sabah and the rest were to Sarawak.
Malaysia Airlines also requested all the passengers to update their contact details through my booking on Malaysia Airlines’ website to receive all timely updates on time via emails and SMS.
The Statement of Bo Lingam
They said the safety of all the passengers and crew remains the topmost priority for Malaysian Airlines.
The chief executive officer of AirAsia Group, Bo Lingam, says that all the affected passengers of AirAsia can book their next flight by making a one-time change to any new travel date within 30 days from the original departure date on the same route without any extra charges. Terms and conditions apply.
He also said that the date of travel on the new booking can fall on any date within the published flight scheduled on airasia.com.
Their consideration for their passengers
They also offer that they can also retain the value of the flight booking in the guest’s Airasia Rewards member account for future travel with Airasia for two years (730 calendar days) from the issuance date.
BO LINGAM also said passengers who wish to make changes online may do so at airasia.com or Airasia Move [previously known as Airasia Super app].
In a statement, he also apologized and said, “We understand that this may cause and hurt our passengers’ precious time, and we apologize for all the disruption to their travel plans.
However, the safety of our guests and crew members is paramount, and we are glad for our
passengers .
Batik Air’s Announcement
On the other side, Batik Air has also announced the cancellation of so many flights scheduled for April 18 to and from Kuala Lumpur International Airport (KUL) to Sabah and Sarawak.
Batik Air says, “The airline will diligently monitor the situation and will directly communicate to the affected passengers any updates regarding the flights to and from the affected destination.
